Pineapple Tours Details Pineapple Tours Pty Ltd, ABN 612 553 938, 63 Cavill Ave Surfers Paradise, QLD, 4217. (Please note our office is not open for walk in customers)
Locally Operated Trips All Australian trips are operated by Pineapple Tours
Private Tours – 50% of ticket value per person, payable at the time of booking.
Group Tours – Full payment required to book.
If you cancel your trip more than six weeks before the departure date you may request in writing at the time of cancellation that we provide you with a rolling deposit voucher for use against a future trip. The value and
currency of the rolling deposit will be the value and currency of the original deposit paid. The rolling deposit cannot be redeemed by re-booking the same trip for the same departure date originally booked. The voucher
must be redeemed within two years from the date of first cancellation. The rolling deposit can be transferred to a friend but cannot be transferred a second time.
Only one voucher per person per trip is permitted. If redeeming against a trip with a higher deposit the balance will be payable at the time of booking. Rolling deposits cannot be redeemed or refunded for cash.
If you cancel your trip within six weeks or less of the departure date you will forfeit your deposit and you will need to pay our applicable cancellation fee. Rolling deposit vouchers are not available for cancellations within six weeks of the departure date.
Change and Cancellation Fees
Days before departure Change and Cancellation Fee (% of trip price)
Flight Change and Cancellation Fee Any airline charges + fare & tax difference (which could be up to the full value of the ticket)
Governing law and jurisdiction These booking conditions are governed by the laws of Queensland, Australia. Any dispute in relation to these booking conditions shall be subject to the exclusive jurisdiction of the courts of Queensland.
Brochure Validity Date Prices quoted in our brochures are calculated on costs and exchange rates at 1 June 2017
Your contract will be with Pineapple Tours as tour operator, unless you have booked a Locally
Operated Trip, in which case your contract for tour services will be with the relevant
Local Operator specified in the reference table above and will be subject to that
Local Operator’s terms and conditions, in addition to the booking conditions set out
For any Locally Operated Trip, the Local Operator will also be identified on
your itinerary or travel documents and their respective terms and conditions will be
available directly on their websites or by contacting them.
Should we book a flight on your behalf it will be subject to the conditions of the respective airline, including but
not limited to deposit/full payment and cancellation terms.
Please read all booking conditions carefully.
You must not make any booking with Pineapple Tours unless you understand and agree with these Pineapple Tours booking
conditions and any additional terms applicable as indicated above and/or at the time of booking.
Bookings can be made through your local travel agent or directly with Pineapple Tours and
must be secured with a deposit of the amount shown above.
A contract between you and us (or between you and the relevant operator of a Locally Operated Trip) will
exist as soon as: (i) we issue an invoice in response to your request for a booking; and
(ii) your deposit is paid to us or your travel agent. If your booking is made through a
travel agent, we will address all correspondence to that agent.
PRICE & PAYMENT
The deposit is non-refundable unless we cancel your trip. The balance of your trip
must be paid no later than 21 days prior to your trip departure date. If you do not
pay within this period we may cancel your booking and your deposit will be forfeited.
Full payment is required if you make a booking within 21 days of the departure date.
If your booking is a special offer we may require full payment (including any pre and
post accommodation and sundry service charges) by such earlier time as specified
in the offer.
Prices quoted in our brochures are calculated on costs and exchange rates as at the
Brochure Validity Date. These prices may increase or decrease. We may alter prices
and other particulars contained in our brochures and on our website at any time.
Before you make a booking we will provide you with details of the current price of
your chosen trip. Offered discounts are subject to availability and may be withdrawn
at any time without notice.
Please ensure you carefully read your invoice, tickets and all other documents we
send to you as soon as you receive them and contact us or your travel agent immediately
if any information appears to be incorrect. We will not accept any liability if you
fail to notify us of any inaccuracy in any document within 14 days of us sending them
to you or the travel agent. You are responsible for ensuring that you have the correct
and valid travel documents including passports, visas and vaccination certificates.
We strongly recommend that you verify current documentation requirements with
your travel agent or us. Please note requirements change and you must check with
your consulate for the most up to date information, including but not limited to visa
requirements for the countries visited on your trip. Passports must have an expiry
date of at least six months after completion of the trip.
IF YOU CHANGE OR CANCEL YOUR BOOKING
If you want to change or cancel any aspect of your booking including but not limited
to a change to a trip of shorter duration or different departure date you must notify
us in writing.
We will do our best to accommodate your requested change but it may
not always be possible. We will not charge a fee for changes requested more than 42
days before departure except where we incur a cost from a supplier, in which case we
will advise you of the relevant fee.
All change/cancellation fees must be paid within
seven days of the invoice date or on the date of departure, whichever is the sooner.
If you are prevented from traveling as a result of illness, death of an immediate
family member, jury service, or other reason beyond your control which we consider
significant, we may agree to your booking being transferred to another person who
satisfies all the conditions applicable to the trip, subject to you and the other person
accepting liability for full payment of the trip cost and any additional costs arising
from the transfer and provided that you give us not less than 21 days’ written notice
of the proposed transfer.
CANCELLATION OR MODIFICATION BY US
Every effort will be made to operate all trips as advertised but it must be remembered
that our trips are planned up to eighteen months in advance. We may therefore,
at our discretion, modify or cancel any trip, accommodation or arrangement
at any time. We will notify you as soon as possible of any changes and they will form
part of our contract with you. In the case of any material modification or cancellation,
we will, if possible, provide you with three alternatives:
(1) a trip of an equivalent or closely similar standard and price, if available; or
(2) a trip of a lower standard together with a refund of the difference in price; or
(3) cancellation with a full refund of all monies paid.
A material modification is one that has a serious impact on your trip and includes a
change of departure date, departure point or airport, or change of departure time of
more than twelve hours, which would cause substantial inconvenience to you.
A change of accommodation, or transport method/style is not a material modification.
We may alter or substitute the type or size of vehicle, or method/style of transport
mentioned in the brochure, depending on the number of passengers carried,
which can vary from trip to trip. Normally the maximum group size is between 13 and
Pineapple Tours may require a minimum number of participants for certain trips. In the
event that insufficient bookings have been made as at 7 days prior to departure, we
may cancel the scheduled trip, whereupon all money paid by you for your Pineapple Tours
trip will be refunded and no further compensation will be paid. In such circumstances,
you agree to release Pineapple Tours from any further obligations which would have been
enforceable had the trip not been cancelled.
OUR LIABILITY TO YOU FOR Pineapple Tours OPERATED TRIPS
Save where the provisions of Force Majeure apply (see the section headed EXCLUSION
OF LIABILITY – FORCE MAJEURE below), if the trip does not materially comply
with the description in the brochure, Pineapple Tours may compensate you to a maximum
value equal to the price of the trip. Pineapple Tours will only be liable to pay the maximum
amount of compensation where there has been a total failure of consideration for
Pineapple Tours will not be liable where any failure in the performance or provision of your
trip is due to: (a) your acts or omissions or the acts or omissions of another member
in your group; (b) any third party not connected with the provision of your travel
arrangements; (c) unusual or unforeseeable circumstances beyond our control, the
consequences of which could not have been avoided even if all due care had been
exercised; or (d) an event which we or a travel service provider, even with all due
care, could not foresee or forestall (including but not limited to Force Majeure and
unavoidable technical problems with transport and similar events).
Our liability will in all cases be limited in accordance with and/or in an identical
manner to any applicable international conventions, including but not limited to
the Geneva Convention in respect of carriage by road, the Montreal Convention in
respect of travel by air, the Athens Convention in respect of travel by sea, the Berne
Convention in respect of travel by rail and the Paris Convention in respect of the provision
of accommodation which set time limits for notifications/claims and limit the
amount of compensation that can be claimed for death, injury, delay to passengers/
guests and loss, damage and delay to luggage.
We will not be responsible for any loss or damage sustained by you as a result of a
contravention of any law or regulation of any of the countries visited while on the
OUR LIABILITY TO YOU FOR LOCALLY OPERATED TRIPS
If your trip is a Locally Operated Trip as listed above our obligation to you is to (and
you expressly authorise us to) make trip bookings on your behalf with reasonable
skill and care and to arrange a contract between you and the relevant Local Operator.
We exercise care in the selection of reputable Local Operators but we have no control
over, or liability for, the services provided by third parties. All bookings are made on
your behalf subject to these and all other terms and conditions, including any conditions
of carriage and limitations of liability imposed by the Local Operator. Your legal
rights in connection with such trips are solely against the Local Operator and are not
against us, except to the extent a problem is caused by fault on our part.
You must wear a seatbelt at all times whilst you are in any vehicle. Neither Pineapple Tours
nor any local operator will be liable for any injury, death or claim howsoever arising
from any accident if you have failed to comply with this requirement.
FLEXIBILITY DURING TRIP
Your booking is accepted on the condition that you understand, and take responsibility
for, the risks inherent in adventure travel. Every effort will be made to operate
all trips featured in this brochure but there may be a necessity to vary the itinerary
from that stated in the brochure, and delays may occur for a variety of reasons
beyond our control. The need for a flexible attitude to this type of travel is important.
All decisions relating to a trip itinerary will be taken by the Trip Leader, as appointed
by us in the interest of the group as a whole. Please note that due to public holidays
some sights or activities may not be available on a particular trip. No refund will be
made for services made available by Pineapple Tours but which for whatever reason are not
used by you once the trip has departed.
OPTIONAL ACTIVITIES AND EXCURSIONS
Pineapple Tours and its employees, agents and contractors make no representation or warranty
in relation to implied or explicit suggestions or recommendations of services,
activities and events not highlighted as included in a trip. You are responsible for
all risks associated with the transportation to/from, and your participation in, or
visitation to, any place, activity or excursion not listed as an inclusion.
During your trip you will be offered the chance to purchase various optional excursions
and activities. Pineapple Tours does not own, operate or control any of the companies
or individuals which provide the optional activities or excursions. Some of the optional
activities and excursions are inherently dangerous and risky.
If you want to take part in such optional activities or excursions you must be fit enough
to do so and must follow all reasonable instructions. The standards of health and
safety which will be adopted by the company or the individual providing the optional
activity or excursion will be those of the country where the optional activity or excursion
takes place. Please note that these standards may not be the same as you would
find in your home country. If you wish to book any optional excursion or activity, you
may do so subject to the operator’s terms and conditions. Your contract will be with
the operator of the activity or excursion and will be governed by local law. Pineapple Tours
acts only as their agent. Pineapple Tours Trip Leader will have further details and additional
information can be found on our website.
Pineapple Tours accepts no liability for any act or omission of any operator or operator’s employees,
agents or sub-contractors or any losses (whether direct or indirect and howsoever caused) arising therefrom.
EXCLUSION OF LIABILITY – FORCE MAJEURE
We do not accept liability for any loss, damage or expense resulting from war or terrorist
activities threatened or actual, riot or civil unrest, industrial action threatened
or actual, weather conditions, fire, flood, drought, closures, unforeseen alterations to
public transport schedules, rescheduling of aircraft or boats, epidemic or outbreaks
of illness or any other event outside our control which either delays or extends or
reduces the trip, or compels a change in the trip arrangements after departure
DIETARY, HEALTH AND SPECIAL REQUIREMENT
You must clearly state all your dietary requirements at the time of booking. We
cannot guarantee that special dietary requirements can be met and we cannot take
responsibility for any such requirements not being fulfilled.
If you have a medical condition or require special arrangements that may affect
your trip, we ask that you inform us in writing at the time of booking. If we cannot
reasonably accommodate your particular needs we may decline the booking or ask
for you to be accompanied by a person who is able to provide full assistance to you
throughout your trip.
YOUR LIABILITY TO US
You will not be permitted to embark or continue on the trip if your mental or physical
condition is, in the reasonable opinion of any representative of Pineapple Tours, such as to
render you incapable of caring for yourself, or where you become objectionable to
other passengers, or you become a hazard to yourself or other passengers. We will
not be responsible for expenses resulting in you being precluded from completing
the trip for any reason, nor will we refund you any part of your trip cost. In all cases
we will notify you of the reasons why we have taken this action. We will have no obligation
to arrange for your return to the point of the trip departure if your condition
manifests itself after the trip departure. Further, if the trip involves travel by air, the
captain of your aircraft can refuse to allow you to fly on the aircraft if he believes that
you could be dangerous or disruptive to other passengers on the flight.
You agree to indemnify us in full against all losses (direct and indirect and howsoever
caused) arising from any third-party actions taken against us for loss or damage
caused by you or arising from your participation on the trip.
INSURANCE & CLAIMS
You must take out comprehensive travel insurance before you travel on your trip.
Your insurance protection must include cover for cancellation, medical and repatriation
expenses, personal injury and accident, death, and loss of personal baggage
and money and personal liability insurance. Evidence of such insurances must be
produced to Pineapple Tours on request and normally on day one of your trip. Insurance
cover offered by credit card companies or reciprocal medical cover agreements are
often not comprehensive.
If you make a claim against Pineapple Tours you agree to assign to us or our insurers any
rights to take action against any third party supplier/tour operator or any other
person or party that may have been wholly or partly responsible for the claim or who
Pineapple Tours reasonably considers should be a party to the action. You must co-operate
fully with Pineapple Tours should Pineapple Tours or its insurers wish to enforce those rights which
have been assigned to Pineapple Tours. If you make a claim against us which is covered by
your insurance policy, you agree to pursue the claim through your insurer either in
addition to, or in substitution for, your claim against us (if any). We agree to indemnify
you in respect of reasonable expenses incurred in successfully pursuing such a
claim and acknowledge that any settlement made by the insurer shall not prejudice
your rights against us.
We recommend that you visit your government’s travel advice website prior to the
commencement of travel. The Australian government provides an
equivalent service at smartraveller.gov.au
In the event of any dissatisfaction with the accommodation or any other service
provided by Pineapple Tours, you must report it immediately to the Trip Leader so that action
can be taken to remedy the problem. Failure to immediately notify the Trip Leader
of any problem may result in your claim for compensation from us being denied or
reduced. Any complaint made to Pineapple Tours following the conclusion of the trip should
be made in writing within 7 days of completion of the trip. In the event that you do
not notify us in writing within 7 days, Pineapple Tours ability to investigate the complaint
may be prejudiced.
We are committed to protecting your personal information and agree to process your
personal information in accordance with our Privacy Notice, which is available online
at https://pineappletours.com.au/privacy-policy/ In order to make your booking and ensure that your
travel arrangements run smoothly, we need to use the information you provide and
pass it on to other relevant suppliers who are responsible for parts of your travel
arrangements. In many cases this will include transferring your data to overseas
recipients. In making this
booking, your consent to this information being passed on to the relevant persons
is deemed to be given unless you object and advise Pineapple Tours of your objection at the
time of booking. The information may also be provided to public authorities such as
customs or immigration if required by them, or as required by law. This consent applies
to any sensitive information that you give to us such as details of any disabilities
or dietary/religious requirements.
Pineapple Tours enforces a non-smoking policy on our vehicles (although we make frequent
stops for breaks).
You acknowledge and agree that future Pineapple Tours advertising and publicity material
may include statements made by passengers, or their photographs, and you consent
to such use of your comments or photographic/video likeness.
Pineapple Tours will endeavor to deliver Wi-Fi connection as stated on relevant trips to the
best of its ability. This service is subject to availability and may not be available on
some peak season departures or in the event of technical issues.
BOOKING CONDITIONS. UPDATED: 10/02/2018