Clear and fair policies for cancellations, refunds, and exchanges. We understand that plans can change and strive to be as flexible as possible.
We understand that travel plans can change unexpectedly. Our refund and exchange policy is designed to be fair to both our customers and our business, ensuring we can continue to provide excellent service while accommodating your changing needs.
Refund amounts depend on how much notice you give us before your tour departure.
Full refund with no cancellation fee
No refund available
No refund available
Deposit is non refundable on tours that require pre paid bookings at third party venues.
Sometimes changing your booking is better than cancelling. Here are your options.
Change your tour date to any available date within 12 months
Conditions:
Switch to a different tour of equal or greater value
Conditions:
Convert your booking to a credit voucher for future use
Conditions:
Certain situations may qualify for different refund terms.
Tours cancelled by us due to severe weather receive full refund or free rescheduling
Medical certificates may qualify for full refund regardless of timing
Events beyond our control (natural disasters, government restrictions) receive full refund
Mechanical issues resulting in tour cancellation receive full refund or alternative tour
Call or email with your booking reference
Give reason for cancellation and any supporting documents
Processing
Refund processed to original payment method in 5-10 days
Call us at 0466 331 232 or email with your booking reference and preferred changes
We'll check availability for your preferred new date or tour type
Pay any price difference or processing fees, receive new confirmation
Our friendly team is here to help you with cancellations, refunds, and exchanges. Contact us as soon as possible for the best options.
