We are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data when you use our services.
This privacy policy applies to all personal information collected by Pineapple Tours through our website, booking systems, and tour services. We are committed to transparency and protecting your privacy rights.
We collect different types of information to provide and improve our tour services
We use your personal information for specific purposes with appropriate legal basis.
To provide and manage your tour bookings, communicate important information, and ensure safety
To respond to inquiries, provide support, and resolve any issues with your booking or experience
To send promotional materials and special offers (with your consent)
To ensure passenger safety, emergency contact, and comply with legal requirements
To analyze usage patterns, improve our services, and develop new tour offerings
We collect different types of information to provide and improve our tour services
You have important rights regarding your personal information.
Request a copy of the personal information we hold about you
Request correction of inaccurate or incomplete personal information
Request deletion of your personal information (subject to legal requirements)
Request transfer of your data to another service provider
Request limitation on how we process your personal information
Object to processing based on legitimate interests or for marketing purposes
We retain your personal information only as long as necessary for the purposes outlined in this policy. Booking information is typically retained for 7 years for tax and legal compliance. Marketing preferences are retained until you withdraw consent.
We do not sell your personal information. We may share information with trusted service providers who assist with tour operations, payment processing, and customer service. All third parties are bound by confidentiality agreements and data protection requirements.
Our website uses cookies to improve functionality and user experience. You can control cookie preferences through your browser settings. Essential cookies are necessary for booking functionality and cannot be disabled.
Your information may be processed in countries outside Australia where our service providers operate. We ensure appropriate safeguards are in place to protect your information during international transfers.
We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child, please contact us immediately.
We may update this privacy policy periodically. Significant changes will be communicated via email or website notification. Continued use of our services constitutes acceptance of the updated policy.
We’re committed to transparency and protecting your privacy rights. Contact us if you have any questions or concerns about how we handle your information.