Find answers to common questions about our tours, bookings, and services. Can’t find what you’re looking for? Contact our friendly team for personalized assistance.
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Yes, you can modify or cancel your booking up to 48 hours before the tour departure time. Please refer to our refund and exchange policy for specific terms and conditions.
No, you can show your digital ticket on your smartphone. However, we recommend having a backup copy or screenshot in case of connectivity issues.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Payment is processed securely through our encrypted booking system.
Most of our tours are family-friendly. Children under 4 travel free when not occupying a seat. Some tours have age restrictions – please check the tour description or contact us for specific requirements.
Our tours operate rain or shine. We provide weather updates and recommendations. Some indoor alternatives may be available depending on the tour. Refunds are not provided for weather conditions.
Yes, we have wheelchair accessible vehicles available. Please inform us of accessibility requirements when booking so we can ensure appropriate arrangements are made.
Buses run on demand when in region and most have a tranfer from convenient locations around the city, all regional Hop on Hop off Includes return transport unless specified. During peak season, frequency increases to ensure minimal waiting times.
Yes, you can board at any designated stop along the route. Your ticket becomes active from the first time you board, regardless of which stop you start from.
Gift vouchers are non-refundable but can be transferred to another person. If the tour costs less than the voucher value, the remaining balance stays on the voucher for future use.
Enter your voucher code during the online booking process or mention it when booking by phone. The voucher value will be deducted from your total booking cost.
We carry comprehensive public liability insurance. We recommend travelers have their own travel insurance to cover personal belongings and medical expenses.
Please inform us of any dietary requirements or allergies when booking. We’ll do our best to accommodate your needs, though options may be limited on some tours.
Don’t let questions hold you back from experiencing the best tours. Our team is here to help you every step of the way.
